Optimise customer support
Chatbots reduce significantly calls to customer support. Chatbots give to user a simple and intuitive way to access information better than a phone service. With machine learning the chatbot could be improved to cover a lot of customers recurrent questions.
source : VentureBeat
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“ With our chatbot we decrease significantly calls to our customer support ! ”
Project : chatbot for a customer support company's business unit, chatbot answer to more than 60% of recurrent questions. An employee can catch a conversation anytime to finalize and improve the answer, a machine learning algorithm improve chatbots answers continuously.